Refund Policy

Last updated: 24 October 2026

Payments are not refundable once made, except duplicate payments. If our own systems are down, you get free days instead of money back.

1. Free trial

The first 2 months are free, so there is nothing to refund.

2. Paid plans

Monthly (₹899) and quarterly (₹2,499) plans are paid in advance. They are not refundable once paid, including for unused days after you cancel.

3. If our service is down

If a problem with our systems stops your service from working, we extend your plan for free by the period you missed. We do not give cash refunds for downtime.

4. Duplicate payments

If you pay twice by mistake, we refund the duplicate payment within 7–10 working days to the original payment method, minus any charges deducted by the payment gateway.

5. Cancellation

You can cancel any time. Your service runs until the end of the period you paid for, then stops. Please return the QR stand within 7 days after that.

6. QR stand fee

The ₹300 fee for a damaged or unreturned QR stand is not refundable.

7. How to raise a request

Email support@cushha.com with your shop name, payment date, amount and transaction ID. We reply within 7 working days.